Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Thrive in fast-paced environments
- Multi-tasker
- Keep member satisfaction as top priority
- Can stand for long periods of time while assisting members quickly and accurately
- Problem solver who tackles obstacles head-on to ensure tasks are completed with excellence
Responsibilities
- Maintain a positive attitude by smiling, greeting, and thanking members
- Provide exceptional customer service to members across the club, answering questions
- Maintain a clean, neat, and member-ready area, including parking lot cleanliness
- Ensure club pickup orders are filled by contacting members about delays, informing about unavailable products, offering alternatives, selecting/packaging products per policies, dispensing items, resolving issues, and promoting products/services
- Maintain safety of facility by conducting safety sweeps, following merchandise handling procedures, and correcting/reporting unsafe situations
- Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, processing purchases/payments using cash registers, locating/organizing merchandise, zoning areas, resolving issues, promoting products/services, organizing/maintaining carts/flatbeds, assisting with transporting items using cart retrieval equipment
- Comply with company policies, procedures, ethics, and integrity standards using Open Door Policy
- Complete work assignments and priorities using policies/data/resources, collaborating with others, identifying priorities/deadlines, carrying out tasks, communicating progress, recommending improvements, and adapting to change/feedback
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What kind of work environment should I expect in this Member Assist role?
This is a fast-paced role where you are constantly on your feet and on the go, rain or shine, while assisting members in the parking lot and club areas.
What skills make someone a great fit for the Member Assist - Cart Attendant position?
Ideal candidates thrive in fast-paced environments, are multi-taskers, prioritize member satisfaction, can stand for long periods, and are problem solvers who tackle obstacles head-on.
Is this Member Assist role remote or on-site?
This is an on-site position at a Sam's Club location involving physical tasks like maintaining the parking lot and assisting members in person.
What is the salary or compensation for this full-time Member Assist position?
This information is not specified in the job description.
What qualities will help me stand out when applying for this Member Assist role?
Highlight your ability to maintain a positive attitude, provide exceptional customer service, multitask in fast-paced settings, and solve problems to ensure member satisfaction and excellent task completion.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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