Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations and guidance for implementing business solutions, and communicate business objectives effectively
- Proficiency in modeling and demonstrating exceptional customer service standards using the One Best Way (OBW) service model, managing/supporting customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing/implementing action plans to correct deficiencies, and providing process improvement leadership
- Skills in driving financial performance and sales by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/controlling expenses indexed to sales, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Experience in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating consistently, promoting a belonging mindset, recruiting/developing qualified associates for staffing needs and company growth
- Ability to coordinate/complete/oversee job-related activities by developing/maintaining relationships with key stakeholders, supporting plans/initiatives to meet customer/business needs, identifying/communicating goals/objectives, building accountability, measuring progress, identifying/addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting company mission/values/standards of ethics/integrity, implementing action plans, utilizing/supporting Open Door Policy, and providing direction/guidance on business processes/practices
- Alignment with leadership principles: Respect the Individual (build high-performing teams, embrace differences, create belonging culture, work collaboratively, attract/retain/develop talent); Act with Integrity (maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals, act selfless/humble/self-aware)
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, technology, business initiatives, merchandising, company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards to associates via OBW service model, manage/support customer service initiatives (e.g., store of the community, outreach), ensure resolution of customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales of designated store area by reviewing/evaluating P&L statements, managing/assisting budgeting/forecasting/expense control indexed to sales, monitoring/ensuring merchandise presentation, seasonal transitions, inventory flow, operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently/effectively, promoting belonging mindset, and recruiting/developing associates for staffing and growth needs
- Coordinate/complete/oversee job-related activities/assignments by developing/maintaining stakeholder relationships, supporting plans/initiatives for customer/business needs, identifying/communicating goals/objectives, building/measuring accountability/progress, identifying/addressing improvements, demonstrating adaptability, and promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity standards by implementing action plans, utilizing/supporting Open Door Policy, and providing direction/guidance on business processes/practices
Skills
Team Leadership
Customer Service
Financial Management
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Store Operations
Hiring
Training
Mentoring
Change Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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