Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback, and TourtoTeach
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Expertise in modeling and demonstrating exceptional customer service using the One Best Way (OBW) service model
- Experience managing customer service initiatives, such as store of the community and community outreach programs
- Proficiency in resolving customer needs, complaints, issues, developing action plans for deficiencies, and providing process improvement leadership
- Knowledge of reviewing and evaluating P&L (Profit & Loss) statements, managing budgeting, forecasting, controlling expenses indexed to sales
- Ability to monitor merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigate shrink, and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and promoting belonging
- Recruiting and developing qualified associates to meet staffing needs and company growth
- Experience coordinating job-related activities, developing relationships with stakeholders, supporting plans/initiatives, setting goals, measuring progress, addressing improvements, and promoting continuous learning
- Commitment to ensuring compliance with company policies, procedures, mission, values, ethics, integrity, Open Door Policy
- Leadership in building high-performing teams, embracing differences, creating belonging culture, empowering talent, recognizing contributions
- Ability to work collaboratively, build trusting relationships, communicate with impact, energy, positivity to motivate/influence
- Standards of acting with integrity, maintaining ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback, TourtoTeach
- Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, company direction
- Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, communicate business objectives to teams
- Model and demonstrate exceptional customer service standards to store associates by following/demonstrating OBW service model
- Manage and support customer service initiatives (e.g., store of the community, community outreach programs)
- Ensure customer needs, complaints, issues are successfully resolved; develop/implement action plans to correct deficiencies; provide process improvement leadership for high-quality customer experience
- Drive financial performance and sales of designated store area by reviewing/evaluating P&L statements, managing/assisting in budgeting, forecasting, controlling expenses indexed to sales
- Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, operational processes; develop/implement action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision and development for hourly associates: hire, train, mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging mindset, recruit/develop for staffing and growth
- Coordinate, complete, oversee job-related activities/assignments: develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals/objectives, build accountability, measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing Open Door Policy, providing direction/guidance
- Build high-performing teams, embrace differences in people/cultures/ideas/experiences, create belonging culture where associates feel seen/supported/connected, create opportunities for all to thrive/perform
- Work collaboratively, build strong/trusting relationships, communicate with impact/energy/positivity to motivate/influence
- Attract/retain best talent, empower/develop talent, recognize contributions/accomplishments
- Maintain/promote highest standards of integrity/ethics/compliance, model Walmart values, hold self/others accountable, support regenerative company goals (positive impact, belonging, eliminate waste, local giving), act selfless/consistently
Skills
Leadership
Team Development
Customer Service
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Training
Mentoring
Change Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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