(USA) Front End Coach at Walmart

Vandalia, Ohio, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
  • Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
  • Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
  • Proficiency in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
  • Experience managing and supporting customer service initiatives (e.g., store of the community, community outreach)
  • Ability to resolve customer needs, complaints, issues, develop action plans for deficiencies, and provide process improvement leadership
  • Knowledge of reviewing and evaluating P&L statements, managing budgeting, forecasting, controlling expenses indexed to sales
  • Expertise in monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
  • Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and developing talent
  • Ability to coordinate job-related activities, maintain stakeholder relationships, support plans/initiatives, set goals, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
  • Commitment to compliance with company policies, procedures, mission, values, ethics, integrity, Open Door Policy
  • Alignment with leadership principles: Respect the Individual (build teams, embrace differences, foster belonging, collaborate, attract/retain talent), Act with Integrity (high standards, accountability, regenerative goals), Serve Customers and Members (deliver results)

Responsibilities

  • Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, and direction
  • Introduce/lead change efforts, provide expectations/guidance for business solutions, communicate objectives
  • Model exceptional customer service, manage/support initiatives (e.g., community programs), resolve issues, develop action plans, lead process improvements
  • Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, implementing plans to mitigate shrink and achieve goals
  • Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, recognize, develop for staffing/growth
  • Coordinate/oversee job activities: build stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, promote learning
  • Ensure compliance with policies/procedures, support mission/values/ethics via action plans, Open Door Policy, guidance on business processes
  • Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities
  • Work collaboratively, build relationships, communicate positively to motivate/influence
  • Attract/retain talent, empower/develop, recognize contributions
  • Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, waste elimination, local giving)
  • Act selfless/humble/self-aware/honest/fair/transparent, deliver results for customers/members

Skills

Key technologies and capabilities for this role

Team LeadershipAssociate TrainingStore OperationsCustomer ServiceP&L ManagementBudgetingForecastingMerchandisingInventory ManagementChange ManagementPerformance Coaching

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in stores?

This is not a remote position; it involves touring stores, providing feedback, and working on store operations and merchandising.

What salary or compensation is offered for the Front End Coach role?

This information is not specified in the job description.

What key skills are needed for this Front End Coach position?

Key skills include leading and developing teams through teaching, training, and active listening; driving financial performance by managing P&L, budgeting, and sales; and providing supervision, hiring, training, and mentoring associates.

What is the company culture like for this role at Walmart?

The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen and supported, and promoting a belonging mindset.

What makes a strong candidate for the Front End Coach position?

Strong candidates excel at team leadership, customer service, financial management in retail settings, associate development through hiring and mentoring, and fostering an inclusive workplace.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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