Account Management Operations Associate
ResortPassSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (TourtoTeach), communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, company direction, and leading change efforts
- Knowledge of customer service standards, including One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Financial acumen to review/evaluate P&L statements, manage budgeting/forecasting/expense control, monitor merchandise presentation/seasonal transitions/inventory flow/operational processes, mitigate shrink, and achieve sales/profit goals
- Supervisory skills for hiring, training, mentoring hourly associates, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting to meet staffing needs
- Ability to coordinate/oversee job-related activities, develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
- Commitment to compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing guidance on business processes
- Interpersonal skills to build high-performing teams, embrace differences, create belonging culture, work collaboratively, build trusting relationships, communicate with impact/energy/positivity, attract/retain talent, empower/develop talent, and recognize contributions
- Integrity to maintain/promote ethics/compliance, model Walmart values, hold accountable, support regenerative goals, act selfless, eliminate waste, and participate in local giving
Responsibilities
- Lead and develop teams by teaching/training, actively listening, touring stores/providing feedback, communicating/collaborating on operations/technology/merchandising/company direction, introducing/leading change, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service (OBW model), manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality customer experience
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/inventory/operations, developing action plans to mitigate shrink, and achieving sales/profit goals
- Provide supervision/development for hourly associates by hiring/training/mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting belonging, and recruiting/developing for staffing/growth
- Coordinate/complete/oversee job activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building/measuring accountability/progress, addressing improvements, and promoting adaptability/continuous learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, and guidance on business processes/practices
- Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities, work collaboratively, build relationships, communicate to motivate/influence, attract/retain/empower/develop talent, and recognize accomplishments
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (positive impact, belonging, waste elimination, local giving), and act selfless/consistently
Skills
Team Leadership
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Training
Mentoring
Store Operations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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