(USA) Coach/Ops Mgr Trainee at Walmart

San Ramon, California, United States

Walmart Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback
  • Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
  • Capability to introduce and lead company change efforts, provide clear expectations, guidance, and communicate business objectives
  • Experience modeling and demonstrating exceptional customer service standards, following the One Best Way (OBW) service model
  • Proficiency in managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, developing action plans, and providing process improvement leadership
  • Knowledge of reviewing and evaluating P&L statements, managing budgeting, forecasting, controlling expenses, merchandise presentation, seasonal transitions, inventory flow, and operational processes
  • Ability to develop and implement action plans to mitigate shrink and achieve sales/profit goals
  • Experience providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognition, and ensuring belonging/diversity awareness
  • Skills in coordinating job-related activities, developing stakeholder relationships, supporting plans/initiatives, identifying goals, building accountability, measuring progress, addressing improvements, and promoting adaptability/continuous learning
  • Commitment to ensuring compliance with company policies, procedures, mission, values, ethics, integrity, and supporting the Open Door Policy
  • Alignment with Walmart values: Respect the Individual (build high-performing teams, embrace differences, foster belonging, collaborate, attract/retain/develop talent) and Act with Integrity (promote ethics/compliance, model values, hold accountable, act humbly/self-aware/honest/fair)

Responsibilities

  • Lead and develop teams by teaching, training, actively listening, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance, and communicating business objectives
  • Model and demonstrate exceptional customer service standards to associates, manage/support customer service initiatives (e.g., store of the community, outreach), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
  • Drive financial performance and sales in designated store area by reviewing/evaluating P&L statements, managing/assisting in budgeting/forecasting/expense control, ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing/implementing action plans to mitigate shrink and achieve sales/profit goals
  • Provide supervision and development for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating consistently, ensuring belonging/diversity awareness, and recruiting/developing associates to meet staffing needs and company growth
  • Coordinate, complete, and oversee job-related activities/assignments by developing/maintaining stakeholder relationships, supporting plans/initiatives for customer/business needs, identifying/communicating goals/objectives, building accountability/measuring progress, identifying/addressing improvements, demonstrating adaptability, and promoting continuous learning
  • Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, and providing direction/guidance on business processes/practices

Skills

Team Leadership
Associate Training
Store Operations
Customer Service
Profit and Loss Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Hiring
Mentoring
Performance Feedback

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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