Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (TourtoTeach)
- Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate objectives effectively
- Expertise in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Experience managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, developing action plans, and providing process improvement leadership
- Proficiency in driving financial performance: reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Skills in supervising, hiring, training, mentoring hourly associates, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and company growth
- Competence in coordinating job-related activities, developing stakeholder relationships, supporting plans/initiatives, setting goals, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies, procedures, mission, values, ethics, integrity; implementing action plans, utilizing Open Door Policy
- Commitment to "Respect the Individual": building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating positively, attracting/retaining talent, empowering/developing talent, recognizing contributions
- Commitment to "Act with Integrity": maintaining/promoting integrity, ethics, compliance; modeling Walmart values, holding accountable, supporting regenerative goals, creating belonging, eliminating waste, participating in local giving
Responsibilities
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, change efforts, expectations, guidance, and objectives
- Model exceptional customer service (OBW), manage/support initiatives (e.g., community programs), resolve customer needs/complaints, develop/implement action plans for deficiencies, provide process improvement for high-quality experience
- Drive financial performance/sales: review P&L, manage budgeting/forecasting/expenses, monitor merchandise/inventory/operations, implement action plans to mitigate shrink and achieve sales/profit goals
- Supervise/develop hourly associates: hire, train, mentor, assign duties, set expectations, provide recognition, promote belonging, recruit/develop for staffing/growth
- Coordinate/oversee job activities: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, promote learning
- Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, and guidance in business processes
- Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities
- Work collaboratively, build trusting relationships, communicate impactfully/positively to motivate/influence
- Attract/retain talent, empower/develop talent, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, waste elimination, local giving)
Skills
Team Leadership
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Training
Mentoring
Hiring
Retail Operations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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