(USA) Coach/Ops Mgr Trainee at Walmart

Lancaster, New York, United States

Walmart Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
  • Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
  • Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate objectives effectively
  • Experience modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
  • Proficiency in managing customer service initiatives (e.g., store of the community, community outreach), resolving complaints/issues, developing action plans, and providing process improvement leadership
  • Knowledge of reviewing/evaluating P&L statements, budgeting, forecasting, controlling expenses, merchandise presentation, seasonal transitions, inventory flow, operational processes, and mitigating shrink
  • Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting for staffing needs
  • Ability to coordinate job-related activities, develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
  • Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy
  • Alignment with "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, attracting/retaining talent, empowering/developing talent
  • Alignment with "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, selfless/humble/self-aware behavior

Responsibilities

  • Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, and company direction
  • Introduce/lead change efforts, provide expectations/guidance for business solutions, communicate objectives to teams
  • Model/demonstrate exceptional customer service (OBW), manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies/process improvements
  • Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/inventory/operations, implementing plans to mitigate shrink/achieve goals
  • Provide supervision/development for hourly associates: hiring, training, mentoring, assigning duties, setting expectations, recognition, promoting belonging, recruiting for growth
  • Coordinate/oversee job activities/assignments: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build/measure accountability/progress, address improvements, promote learning/adaptability
  • Ensure compliance with policies/procedures, support mission/values/ethics via action plans, Open Door Policy, guidance on business processes
  • Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities
  • Work collaboratively, build relationships, communicate positively to motivate/influence
  • Attract/retain/empower/develop talent, recognize contributions
  • Maintain/promote integrity/ethics/compliance, model values, hold accountable, support regenerative goals (belonging, waste elimination, local giving), act selfless/humble/self-aware

Skills

Key technologies and capabilities for this role

Team LeadershipAssociate TrainingStore OperationsCustomer ServiceP&L ManagementBudgetingForecastingMerchandisingInventory ManagementShrink MitigationPerformance CoachingChange Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are needed for the Coach/Ops Mgr Trainee role?

Key skills include leading and developing teams, driving financial performance through P&L management and sales goals, providing exceptional customer service, and ensuring compliance with company policies.

What is the company culture like at Walmart for this position?

The culture emphasizes building high-performing teams, embracing differences in people and cultures, promoting a belonging mindset, and respecting the individual.

What makes a strong candidate for this trainee role?

Strong candidates excel in team leadership, associate development through hiring training and mentoring, customer service, financial management, and fostering an inclusive workplace.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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