(USA) Coach/Ops Mgr Trainee at Walmart

Lake Zurich, Illinois, United States

Walmart Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (TourtoTeach), communicating and collaborating with all levels of associates
  • Proficiency in utilizing technology, business initiatives, merchandising, and company direction to introduce and lead change efforts
  • Skills in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model), managing customer service initiatives (e.g., store of the community, community outreach)
  • Experience reviewing and evaluating P&L statements, managing budgeting, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, and mitigating shrink
  • Capability to provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting
  • Ability to coordinate and oversee job-related activities, develop relationships with stakeholders, support plans/initiatives, identify goals/objectives, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
  • Knowledge of company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and ability to implement action plans and provide guidance
  • Commitment to "Respect the Individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating effectively, attracting/retaining talent, empowering/developing talent, recognizing contributions
  • Commitment to "Act with Integrity" principles: maintaining high standards of integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, creating belonging, eliminating waste, participating in local giving, acting selflessly

Responsibilities

  • Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on store operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, communicating objectives
  • Model/demonstrate exceptional customer service to associates, manage/support initiatives (e.g., store of the community, outreach), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, provide process improvement leadership for high-quality customer experience
  • Drive financial performance/sales by reviewing P&L statements, managing/assisting budgeting/forecasting/expense control, ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, developing/implementing action plans to mitigate shrink and achieve sales/profit goals
  • Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging mindset, recruit/develop associates for staffing/growth needs
  • Coordinate/complete/oversee job-related activities/assignments: develop/maintain stakeholder relationships, support plans/initiatives for customer/business needs, identify/communicate goals/objectives, build accountability/measure progress, identify/address improvements, demonstrate adaptability, promote continuous learning
  • Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, providing direction/guidance on business processes/practices

Skills

Key technologies and capabilities for this role

Team LeadershipAssociate TrainingStore OperationsCustomer ServiceProfit and Loss ManagementBudgetingForecastingMerchandisingInventory ManagementShrink MitigationHiringMentoringPerformance Feedback

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are needed for the Coach/Ops Mgr Trainee role?

Key skills include leading and developing teams, driving financial performance through P&L management and sales goals, providing exceptional customer service, and ensuring compliance with company policies.

What is the company culture like at Walmart for this position?

The culture emphasizes building high-performing teams, embracing differences, promoting a belonging mindset, respecting the individual, and supporting company mission values and ethics.

What makes a strong candidate for this trainee role?

Strong candidates excel in team leadership, associate development through hiring, training, and mentoring, customer service, financial management, and fostering an inclusive workplace.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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