Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to communicate and explain Membership types, programs, benefits, credit card programs, and application processes
- Skills in providing customer/member service, including acknowledging customers, identifying needs, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Capability to maintain a safe shopping environment
- Knowledge of operating equipment such as cash registers, gas station/car wash equipment, and related tools for processing purchases and handling different payment types
- Understanding of company policies and procedures for handling claims, returns, zoning, shrink, damages, merchandising, stocking, and documentation
- Ability to receive, stock, and organize merchandise/supplies from distribution centers and suppliers
- Embrace differences, create inclusive culture, build team relationships, communicate positively, mentor others
- Maintain high standards of integrity, ethics, compliance, and accountability
- Prioritize customers/members, make decisions based on reliable information, balance priorities
- Display curiosity, take calculated risks, drive continuous improvements, adapt to new technologies
Responsibilities
- Communicate and explain Membership types, programs, benefits to assist account decisions, build Membership levels, encourage renewals, promote Sam's Club products/services
- Provide customer/member service by acknowledging customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, promoting products/services while maintaining safe environment
- Maintain area of responsibility by cleaning and organizing car wash/gas station area, ensuring accurate pricing and signage
- Maintain Gas Station/Car Wash area per company policies: handle claims/returns, zone area, arrange/organize merchandise/supplies, identify shrink/damages, ensure safe work environment
- Receive and stock merchandise/supplies from distribution centers/suppliers, organize/maintain facility following procedures, utilize equipment, merchandise, complete/retain paperwork/logs/documentation
- Operate cash registers and tools to process customer purchases using appropriate procedures for payment types and items
- Operate and maintain Gas Station/Car Wash equipment, provide products/services to customers per company policies
- Work as a team, build relationships, communicate to motivate/influence, help/develop/mentor others, recognize contributions
- Model Walmart values, support regenerative goals, act selfless/humble/honest/fair/transparent
- Deliver results putting customer first, consider team/stakeholder impact, strive for excellence through learning, risks, resilience, improvements, technology adoption
Skills
Customer Service
Cash Register Operation
Merchandise Stocking
Car Wash Maintenance
Gas Station Operation
Membership Sales
Inventory Management
Equipment Operation
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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