Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to communicate and explain Membership types, programs, benefits, credit card programs, and application processes
- Skills in providing customer/member service, including acknowledging customers, identifying needs, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Capability to maintain and clean the car wash/gas station area, ensure accurate pricing and signage, and organize merchandise/supplies
- Knowledge of company policies and procedures for handling claims, returns, zoning, shrink, damages, and maintaining a safe work environment
- Proficiency in receiving, stocking, and organizing merchandise/supplies from distribution centers and suppliers, including completing paperwork and logs
- Ability to operate equipment such as cash registers, process payments for different types, and handle related tools
- Skills in operating and maintaining gas station/car wash equipment
- Embrace differences, create inclusive culture, build team relationships, communicate positively, mentor others
- Maintain high standards of integrity, ethics, compliance, and accountability
- Prioritize customers/members, make decisions based on reliable information, balance priorities
- Display curiosity, take calculated risks, drive continuous improvements, adapt to new technologies
Responsibilities
- Communicate and explain Membership types, programs, benefits to assist account decisions, build Membership levels, encourage renewals, promote Sam's Club products/services
- Provide customer/member service by acknowledging customers, identifying needs, assisting purchases, locating merchandise, resolving issues, promoting products/services, maintaining safe environment
- Maintain area by cleaning/organizing car wash/gas station, ensuring accurate pricing/signage
- Maintain Gas Station/Car Wash per company policies: handle claims/returns, zone area, organize merchandise/supplies, identify shrink/damages, ensure safe environment
- Receive/stock merchandise/supplies, organize facility, follow procedures, utilize equipment, merchandise, complete/retain paperwork/logs
- Operate cash registers/tools to process purchases using appropriate procedures for payment types/items
- Operate/maintain Gas Station/Car Wash equipment, provide products/services per company policies
- Respect the Individual: Embrace differences, foster belonging, create opportunities, build teams, communicate positively, mentor/recognize others
- Act with Integrity: Promote ethics/compliance, model Walmart values, hold accountable, support regenerative goals
- Serve Customers/Members: Deliver results customer-first, make informed decisions, balance priorities
- Strive for Excellence: Learn, take risks, drive improvements, adopt technologies, support change
Skills
Customer Service
Cash Register Operation
Merchandising
Stocking
Equipment Maintenance
Membership Sales
Car Wash Operation
Gas Station Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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