Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, signing, inventory levels, cleanliness, stocking, rotation, display setup, and securing high-shrink items
- Skills in assessing economic trends and community needs
- Capability to lead and develop teams through teaching, training, active listening, store tours with feedback (Tour-to-Teach), communication, collaboration, introducing change efforts, setting expectations, and communicating business objectives
- Proficiency in modeling exceptional customer service using the One Best Way (OBW) model, managing customer service initiatives, resolving issues, developing action plans, and providing process improvement leadership
- Experience in supervising and developing hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, ensuring belonging, and recruiting
- Knowledge of loss prevention, including controlling unexplained losses, setting performance goals, building accountability, measuring policy adherence, reviewing inventory variances, conducting audits, monitoring trends, and implementing corrections
- Expertise in detecting, deterring, investigating, and resolving policy violations and criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with investigative entities
- Ability to monitor and manage safety and risk controls, supervise safety teams, identify accident trends, implement prevention solutions, observe practices, provide training, and oversee safety reviews
- Skills in managing facility-level training for asset protection, safety, claims, and receiving procedures, identifying gaps, determining needs, and delivering training
- Competence in managing claims and receiving operations, ensuring policy adherence, and timely processing of claims and deliveries (e.g., damaged, defective, returned, liquidated items)
Responsibilities
- Drive sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display organization, and securing fragile/high-shrink merchandise
- Lead and develop teams by teaching, training, listening, touring stores for feedback, communicating on operations/technology/initiatives/merchandising/company direction, leading change, providing expectations/guidance, and communicating objectives
- Model and demonstrate customer service standards, follow OBW model, support initiatives (e.g., store of the community, outreach), resolve customer issues, develop action plans, and lead process improvements
- Provide supervision/development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, ensuring belonging, and recruiting to meet staffing/growth needs
- Control merchandise loss and improve profitability by identifying/communicating goals, building policy accountability, measuring adherence, reviewing variances, conducting reviews/audits, monitoring trends, identifying improvements, and training on controls across stores
- Detect, deter, investigate, and resolve policy violations/criminal activities by investigating fraud/illegal acts, gathering evidence, taking statements, writing reports, providing testimony, and partnering with entities
- Monitor safety/risk controls by ensuring safety programs, supervising teams, identifying trends, implementing accident prevention, observing practices, training associates, communicating plans, and overseeing reviews
- Manage training/execution of asset protection, safety, claims, and receiving procedures by reviewing policies/compliance (e.g., cold chain, hazmat), identifying gaps, determining needs, and delivering training
- Manage claims/receiving by ensuring policy/procedure adherence and timely processing of claims/deliveries
Skills
Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Associate Training
Loss Prevention
Store Operations
Performance Management
Change Management
Community Outreach
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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