(USA) Asset Protection Operations Coach at Walmart

Winona, Minnesota, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to drive sales through effective merchandise presentation, including accurate pricing, signing, inventory levels, cleanliness, stocking, rotation, displays, and securing high-shrink items
  • Skills in leading and developing teams via teaching, training, active listening, touring stores, providing feedback (Tour to Teach), communicating, collaborating, introducing change, setting expectations, and guiding business solutions
  • Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives like store of the community and outreach, resolving issues, developing action plans, and providing process improvement leadership
  • Capability to supervise and develop hourly associates through hiring, training, mentoring, assigning duties, recognition, consistent communication, and recruiting to meet staffing needs
  • Proficiency in controlling unexplained loss and improving profitability by setting goals, building accountability, measuring policy adherence, reviewing variances, conducting audits, monitoring trends, identifying improvements, and implementing corrections
  • Experience in detecting, deterring, investigating, and resolving policy violations and criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with investigative entities
  • Knowledge of monitoring safety and risk controls, supervising safety teams, identifying accident trends, implementing prevention solutions, observing practices, providing training, and overseeing safety reviews
  • Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures, identifying gaps, developing and delivering training
  • Skills in managing claims and receiving operations, ensuring policy compliance (e.g., cold chain, hazardous materials), timely processing of claims and deliveries, providing direction, and maintaining documentation

Responsibilities

  • Drive sales by ensuring effective merchandise presentation (e.g., pricing, signing, inventory, cleanliness, stocking, rotation, displays, securing fragile/high-shrink items), assessing trends and needs
  • Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating operations/business initiatives/merchandising/company direction, introducing change, setting expectations, and guiding solutions
  • Model and demonstrate customer service standards, manage/support initiatives (e.g., community programs), resolve customer issues, develop action plans, and lead process improvements
  • Provide supervision/development for associates: hire, train, mentor, assign duties, set expectations, recognize, communicate, ensure awareness/recruiting for staffing and growth
  • Control merchandise loss and improve profitability: identify/communicate goals, build accountability, measure policy adherence, review variances/inventory, conduct audits/reviews, monitor trends, identify/implement improvements, train on controls across stores
  • Detect, deter, investigate, resolve violations/fraud/illegal activities: conduct investigations, gather evidence/statements, write reports, provide testimony, partner with entities
  • Monitor safety/risk controls: ensure safety programs, supervise teams, identify trends, implement prevention solutions/training, observe practices, communicate plans, oversee reviews/improvements
  • Manage training/execution of asset protection, safety, claims, receiving procedures: review policies/compliance, identify gaps/needs, develop/deliver training
  • Manage claims/receiving: ensure policy adherence, process claims/deliveries timely, provide direction on issues, maintain documentation

Skills

Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Loss Prevention
Associate Training
Store Operations
Performance Metrics
Community Outreach
Process Improvement

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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