Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, signing, inventory levels, cleanliness, assessing trends, stocking, rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, touring stores, providing feedback, communicating across levels, utilizing technology, introducing changes, setting expectations, and aligning teams with business objectives
- Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives like store of the community and outreach, resolving customer issues, developing action plans, and leading process improvements
- Capability to supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, communication, and recruiting to meet staffing and growth needs
- Proficiency in controlling merchandise loss and improving profitability by setting goals, building accountability, measuring policy adherence, reviewing variances, conducting audits, monitoring trends, identifying improvements, and training on controls
- Experience in detecting, deterring, investigating, and resolving policy violations and criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with investigative entities
- Knowledge of monitoring safety and risk controls, supervising safety teams, identifying accident trends, implementing prevention solutions, observing practices, providing training, and overseeing safety reviews
- Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures, identifying gaps, determining needs, and delivering training
- Skills in managing claims and receiving operations, ensuring policy compliance (e.g., cold chain, hazardous materials), timely processing of claims and deliveries, providing direction, and maintaining documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, cleanliness, assessing economic trends and community needs, overseeing stocking/rotation, setting up displays, and securing fragile/high-shrink merchandise
- Lead and develop teams by teaching/training associates, actively listening, touring stores/providing feedback (Tour to Teach), communicating/collaborating on operations/technology/merchandising/company direction, introducing changes, providing expectations/guidance, and communicating business objectives
- Model/demonstrate exceptional customer service standards, follow OBW model, manage/support initiatives (e.g., store of the community, outreach), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, ensuring awareness, and recruiting/developing associates for staffing/growth
- Control unexplained loss/improve profitability by identifying/communicating goals, building accountability for policies/procedures, measuring adherence, reviewing inventory variances, conducting operational/pre-inventory reviews, gathering/auditing data, monitoring trends, identifying improvements, and training on controls across stores
- Detect/deter/investigate/resolve policy violations/criminal activities by investigating fraud/illegal activities, conducting operations/policy investigations, gathering evidence/taking statements/writing reports, providing courtroom testimony, and partnering with investigative entities
- Monitor safety/risk controls by ensuring effective safety programs, supervising safety teams, identifying accident trends/developing solutions, observing practices/training on prevention, communicating accident minimization plans, and overseeing/implementing safety reviews
- Manage facility-level training/execution of asset protection, safety, claims, and receiving procedures by reviewing policy/procedure/compliance application (e.g., cold chain, hazardous materials), identifying gaps, determining training needs, and developing/delivering training
- Manage claims/receiving operations by ensuring proper policies/procedures, timely processing of claims (damaged/defective/returned/liquidated items) and deliveries (suppliers/third-party), providing direction for issues, and maintaining documentation
Skills
Merchandising
Inventory Management
Asset Protection
Shrink Prevention
Team Leadership
Customer Service
Training
Hiring
Retail Operations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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