Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, signing, inventory levels, cleanliness, assessing trends, stocking/rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, touring stores, providing feedback, communicating/collaborating on operations, technology, merchandising, change efforts, setting expectations, and aligning on business objectives
- Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives like store of the community/outreach, resolving issues, developing action plans, and providing process improvement leadership
- Capability to supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, consistent communication, and recruiting for staffing/growth needs
- Proficiency in controlling merchandise loss and improving profitability by setting goals, building accountability, measuring policy adherence, reviewing variances/inventories, conducting audits/reviews, monitoring trends, identifying improvements, and training on controls/processes
- Experience in detecting, deterring, investigating, and resolving policy violations/criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with investigative entities
- Knowledge of monitoring safety/risk controls, supervising safety teams, identifying accident trends, implementing prevention solutions, observing practices, providing training, communicating plans, and overseeing safety reviews
- Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures, including reviewing policies/compliance (e.g., cold chain, hazardous materials), identifying gaps, determining needs, and developing/delivering training
- Competence in managing claims/receiving operations, ensuring policy adherence, timely processing of claims/deliveries, providing direction on issues, and maintaining documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation (e.g., pricing, signing, inventory, cleanliness, trends assessment, stocking/rotation, displays, securing high-shrink items)
- Lead and develop teams by teaching/training, listening, touring stores with feedback (Tour to Teach), communicating/collaborating on operations/technology/merchandising/changes, setting expectations, and aligning teams on objectives
- Model/demonstrate customer service standards via OBW, support initiatives (e.g., community programs), resolve customer issues, develop action plans, and lead process improvements
- Provide supervision/development for hourly associates by hiring/training/mentoring, assigning duties, setting/recognition/expectations, ensuring communication, and recruiting for staffing/growth
- Control unexplained loss and improve profitability by identifying goals, building policy accountability, measuring adherence, reviewing variances/inventories, conducting audits/reviews, monitoring trends, identifying improvements, implementing corrections, and training on controls/processes across stores
- Detect/deter/investigate/resolve policy violations/criminal activities by investigating fraud/illegals, gathering evidence/statements, writing reports, providing testimony, and partnering with entities
- Monitor safety/risk controls by ensuring safety programs, supervising teams, identifying trends/solutions, observing practices, training on prevention, communicating plans, and overseeing reviews/improvements
- Manage training/execution of asset protection, safety, claims, and receiving procedures by reviewing policies/compliance, identifying gaps/needs, and developing/delivering training
- Manage claims/receiving by ensuring policy adherence, timely processing (e.g., damaged/defective returns/liquidations/deliveries), providing direction on issues, and maintaining documentation
Skills
Asset Protection
Loss Prevention
Team Leadership
Merchandising
Inventory Management
Customer Service
Training
Mentoring
Store Operations
Shrink Control
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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