Manager, Quality Compliance
HumanaSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, LogisticsIndustries
Requirements
- Expertise in logistics and company policies, standards, and procedures
- Knowledge of quality assurance processes and industry best practices
- Ability to evaluate quality review processes, service level data, and identify behavioral gaps/training needs
- Experience in troubleshooting systems applications and coordinating with Information Systems Division and vendors
- Up-to-date expertise in information and best practices for action plans
- Skills in building relationships, partnerships, and collaborating with key stakeholders
- Demonstrated compliance with company policies, mission, values, ethics, and integrity
- Leadership qualities: builds high-performing teams, embraces differences, creates belonging, works collaboratively, attracts/retains talent, acts with integrity, serves customers/members
- Humble, self-aware, honest, fair, transparent, and selfless demeanor
Responsibilities
- Implement the business plan for assigned area by communicating goals, managing staffing/scheduling, assigning duties, and coordinating workloads to achieve facility goals
- Maintain quality and safety standards by training associates, monitoring compliance, distributing/maintaining procedures and documentation
- Manage quality assurance processes: identify/incorporate best practices, evaluate processes, develop/implement changes, assess utilization/effectiveness, evaluate service level data, collaborate on action plans to improve agent service levels
- Supervise and develop associates/leaders: assign duties, coordinate workloads, monitor performance, provide feedback, teach/support/model policies, identify training needs, participate in hiring/promotion/coaching/evaluation
- Manage troubleshooting of systems applications: coordinate problem resolution with IS Division/vendors, support development of current/future applications
- Provide expert advice/guidance on information/best practices, align efforts to meet customer/business needs
- Implement business solutions: build relationships, identify needs, determine processes/practices, monitor progress, capitalize on improvements, adapt to changes
- Model compliance with policies/procedures, support mission/values/ethics via Open Door Policy and business plans
- Build high-performing teams, foster belonging, work collaboratively, attract/retain talent, promote integrity/ethics/compliance, deliver results for customers/members
Skills
Quality Assurance
Logistics
Process Improvement
Team Supervision
Systems Troubleshooting
Training Development
Staffing Scheduling
Safety Standards
Vendor Coordination
Service Level Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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