[Remote] (US) Sr. Software Implementation Consultant - Clinical (Senior Living) at PointClickCare

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Tech, Senior LivingIndustries

Requirements

Willingness to travel up to 30% to customer sites and regional meetings
Ability to act as a diligent, customer-focused, agile, transparent, and strong communicator
Experience building relationships with customers to become a trusted advisor
Proficiency in leading in-depth analysis of customers’ business processes, operations, and practices
Capability to work as part of a high-performance, cross-collaborative team

Responsibilities

Act as the principal implementation liaison on the project team, documenting customer requirements
Translate technical requirements into configuration setup, business processes, and goals
Lead a detailed business discovery, developing recommendations to execute a delivery approach that drives outcomes and delivers value
Translate technical requirements and execute system configuration setup
Ensure data quality, integrity, and security requirements for all customer databases
Assess and validate the implementation plan and manage communications

Skills

Key technologies and capabilities for this role

Software ImplementationClinical SoftwareHealthcare ITCustomer ConsultingLong-term CarePost-acute CareAI ToolsCloud Platforms

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and what are the office expectations?

This role has specific travel to office expectations: for remote roles, there will be in-office events requiring travel to Mississauga and/or Salt Lake City offices including onboarding and team meetings; for hybrid roles, candidates must reside within commutable distance to the specified office with regular in-office events.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills and qualities are needed for the Software Implementation Consultant role?

The role requires being diligent, customer-focused, agile, transparent, and a strong communicator, with the ability to build customer relationships, act as a trusted advisor, and guide on business practices in LTPAC settings.

What is the company culture like at PointClickCare?

PointClickCare offers a founder-led, innovative culture focused on empowering employees to push boundaries, with flexibility, growth opportunities, and recognition as one of Canada’s Most Admired Corporate Cultures; they emphasize a human-first approach accelerated by AI for creativity and productivity.

What makes a strong candidate for this Sr. Software Implementation Consultant position?

A strong candidate is customer-focused, an agile and transparent communicator who excels at building relationships, acting as a trusted advisor, and implementing leading practices to optimize workflows in LTPAC settings.

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

Risks

Integration with Angel Care Medical may face inventory and billing challenges.

Real-time lab result integration with Sensiva Health raises data privacy concerns.

California network expansion may lead to increased regulatory scrutiny and compliance needs.

Differentiation

PointClickCare offers a comprehensive EHR platform for post-acute care providers.

Harmony platform improves patient transitions between acute and post-acute care facilities.

Largest post-acute care data cloud provides real-time insights for informed decision-making.

Upsides

Partnership with Kno2 enhances nationwide data exchange and interoperability.

Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.

Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

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