Unified Communication Engineer at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
Basic understanding of cloud platforms and networking concepts
Familiarity with VoIP and telecommunication technologies
Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs)
Experience with SIP trunking and routing
Strong analytical and troubleshooting skills with attention to detail
Effective verbal and written communication skills
Ability to work collaboratively in a team environment and adapt to fast-paced changes
Preferred Qualifications
7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems
Familiarity with scripting languages (e.g., Python, Bash)
Basic experience with APIs and web services

Responsibilities

Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring
Participate in on-call rotation for critical support
Assist in configuring and deploying Five9 cloud-based contact center solutions
Support integration of contact center systems with enterprise tools such as CRMs, IVR, and reporting platforms
Contribute to technical documentation, including system configurations and workflows
Assist in developing training materials and delivering basic training sessions to internal teams
Stay current with emerging trends and best practices in cloud computing and contact center technologies

Skills

Key technologies and capabilities for this role

Five9Cloud Contact CenterTroubleshootingPerformance MonitoringPatchingContact Center ConfigurationDeployment

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the required qualifications for this role?

Candidates need a Bachelor’s degree in Computer Science, Information Technology, or related field, hands-on experience with cloud contact center platforms like Five9 and integrations, experience with SIP trunking and routing, strong analytical and troubleshooting skills, and effective communication skills.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, growth and learning opportunities, caring for yourself and family, being your true self, career development in an international company, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this Senior Cloud Contact Center Engineer role?

A strong candidate will have hands-on experience with Five9 cloud contact center platforms, integrations with tools like WFM, IVR, and APIs, experience with SIP trunking, strong troubleshooting skills, and the ability to collaborate in a team while participating in on-call rotation.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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