UK South Field Service Engineer LE at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory EquipmentIndustries

Requirements

Professional background in Electronics/Chemistry/Engineering or related subjects
Excellent verbal and written communication skills, ability to work across all levels, functions and regions
Excellent PC skills
Excellent inter-personal, self-motivational and negotiating skills
Driving License
A keenly developed sense of drive, intellectual curiosity, technical proficiency and problem solving
Take personal responsibility for tasks with a "get it done" mentality, including hands-on service activities and customer interaction
A Willingness to travel within UK territory for day to day duties and wider travel within EMEA for meetings, training and projects
Experience in a technical service function
Demonstrate organizational skills with the ability to balance multiple tasks with different priorities and to coordinate the work of others
Preferred: Good Product Knowledge of the ThermoFisher Scientific Products of Instrument and Enterprise Services
Preferred: Excellent English communication skills
Preferred Location: South UK, close to Oxford

Responsibilities

Deliver service activities including Installation & related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, etc., achieving satisfied customers becoming loyal customers, strong first time fix rates/short mean time to repair, and lowest repeated call rates
Contribute to the overall success of Service Targets: Bookings, Revenues, Service Profit and Overhead Cost, while following all internal rules, processes and practices
Perform Service Activities in line with internal rules and customer regulations
Assure responsive telephone support and diagnostic as well as on-site Services to exceed customers’ expectations and making them successful by using TMO instruments
Actively promote contract products
Always maintain a professional relationship with customer base to foster customer dedication and address blocking issues to resolve critical tasks promptly
Follow ethical business conduct guidance
Responsibility for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
Optimise own work schedule by coordinating with all partners for service planning and the wider team
Report accurate and timely activities such as Field Service Reports, Expense Reports, etc
Assure alignment of all activities at the customer site with the rest of Thermofisher and advise other departments of important information with respect to customers (e.g., information about new purchases to sales/lead generation)
Travel 80-90% internal and external to other territories, including UK south with occasional travel to UK north, Ireland & EMEA North, and support cross-border customers

Skills

Installation

Repairs

Maintenance

Validation Services

Depot Repair

Diagnostics

Telephone Support

Inventory Management

Service Planning

Customer Service

Field Service Reporting

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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