UK GPS Supervisor at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Bachelor's Degree holder
1-3 years of experience in HR or related roles
Previous experience in HR Global People Services is advantageous
Demonstrate leadership potential, including the ability to motivate, coach, and develop a team
Strong communication, interpersonal, and conflict resolution skills
Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously

Responsibilities

Supervise and lead a team of HR Global People Services Analysts, ensuring adherence to policies and procedures, providing guidance, mentorship, support, and managing their performance
Identify opportunities to streamline and improve HR processes within the shared services center, such as optimizing workflows, reducing errors, and enhancing efficiency
Provide training to new team members on HR processes, systems, and tools, and facilitate ongoing development opportunities for existing team members to enhance their skills and knowledge
Monitor the quality of service delivery within the HR Global People Services team, conducting regular audits to ensure accuracy and compliance with company policies and regulations
Ensure a high level of customer satisfaction by promptly addressing employee inquiries and concerns related to HR services and fostering a culture of responsiveness and service excellence
Oversee the daily operations of the HR SSC to ensure efficient service delivery and adherence to established processes and procedures
Generate reports and analyze data related to HR transactions and service delivery metrics, identifying trends, and making recommendations for improvement
Set performance goals and expectations for team members, conduct performance evaluations, and provide feedback to support their professional development
Collaborate with other HR teams, departments, and stakeholders to ensure alignment of HR initiatives and effective communication across the organization
Ensure compliance with relevant regulations and company policies in all HR Global People Services activities, including data protection, privacy, and employment laws
Address escalated issues and resolve complex HR-related inquiries or concerns in a timely and effective manner
Maintain accurate and up-to-date documentation of HR processes, procedures, and guidelines, ensuring accessibility for team members and compliance purposes
Ensure that the HR Global People Services team meets or exceeds established SLAs for response times, resolution times, and service quality
Provide regular updates and reports to senior leadership on the performance and impact of HR Global People Services initiatives, highlighting key achievements, challenges, and opportunities for improvement

Skills

Key technologies and capabilities for this role

HR OperationsTeam LeadershipProcess ImprovementHR ComplianceEmployee OnboardingData ManagementEmployee OffboardingTraining and DevelopmentQuality AuditsCustomer Service

Questions & Answers

Common questions about this position

What does the UK GPS Supervisor role entail?

The role involves leading a team of HR Global People Services Analysts, overseeing HR operational support across the employee lifecycle, ensuring compliance, process improvement, and high customer satisfaction.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What leadership responsibilities does the supervisor have?

The supervisor must supervise and lead a team of HR Global People Services Analysts, provide guidance, mentorship, manage performance, set goals, conduct evaluations, and foster a culture of accountability and continuous improvement.

What makes a strong candidate for this position?

Strong candidates should demonstrate leadership in HR operations, a customer-centric mindset, skills in process improvement and data analysis, and experience ensuring compliance and team development.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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