UK Consumer Insights Market Lead at eBay

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Approximately 6-8 years of related work experience in research and insights with a particular focus on consumer and/or retail
Have led insights projects in UK and understand UK consumers
Strong research and insights technical skills: Demonstrable experience designing, planning and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g. Semiotics, Conjoint) and the latest research techniques (e.g. agile, AI)
A proven ability to distill actionable insights from complex data and explain findings in a compelling manner
Ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity
Able to work on complex business issues and on projects that are related to critical business needs (e.g., insights to influence a strategic initiative)
High level of business acumen. Understand company strategy and priorities and manages insights work with this in mind
Can manage multiple projects of longer-term duration and supports multiple internal business partners, with effective prioritization of efforts and resources
Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision-making

Responsibilities

Leads and executes the UK learning and research plan, becoming a consultant, consumer expert and thought leader to the UK business ensuring plans are deeply rooted in consumer centricity. Brings a point of view, provides clarity and puts the customer voice in context, connecting the dots and inspiring action
Drives action and impact from the insights generated with senior management; serves as thought partner and consultant to the UK LT team. Translates insights into action and solutions to business problems and critical issues
Authors executive level reports and makes informed recommendations to key senior business partners that lead to action
Builds strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery. Gathers diverse ideas across an org and aligns on a mutually agreed upon direction
Monthly reporting on consumer metrics

Skills

Key technologies and capabilities for this role

Consumer InsightsMarket ResearchAd-hoc ResearchInsights SynthesisExecutive ReportingStakeholder ManagementConsultingThought LeadershipCross-functional CollaborationResearch Planning

Questions & Answers

Common questions about this position

What experience level is required for this role?

Approximately 6-8 years of related work experience in research and insights with a particular focus on consumer and/or retail is required.

What technical skills are needed for the UK Consumer Insights Market Lead position?

Strong research and insights technical skills are required, including demonstrable experience designing, planning and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g. Semiotics, Conjoint) and the latest research techniques (e.g. agile, AI). A proven ability to distill actionable insights from complex data and explain findings in a compelling manner is also essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate has led insights projects in the UK and understands UK consumers, along with the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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