Tunis Global Support Graduate at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
Excellent communication skills in Italian and English (written and spoken); French is an advantage
Problem-solving mindset and interest in delivering exceptional customer support
Comfortable working in a dynamic, international, and remote-first environment
Able to handle pressure and prioritize tasks effectively
Collaborative team player with a proactive attitude and eagerness to learn
Basic understanding of computing, storage, or peripheral systems is a plus

Responsibilities

Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
Collaborate with experienced team members and escalate more complex issues when necessary
Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
Continuously build knowledge on HPE technologies, tools, and processes
Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingHardwareSoftwareHPE TechnologiesIncident ManagementCustomer SupportProblem SolvingCommunicationKnowledge Management

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

What education and language skills are required?

A recently completed Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field is required, along with excellent communication skills in Italian and English (written and spoken); French is an advantage.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this graduate role?

Strong candidates are self-motivated, proactive recent graduates with a passion for technology, strong communication skills in Italian and English, a problem-solving mindset, and a collaborative, eager-to-learn attitude in a dynamic environment.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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