Tunis Global Support Graduate at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
Excellent communication skills in Italian and English (written and spoken); French is an advantage
Problem-solving mindset and interest in delivering exceptional customer support
Comfortable working in a dynamic, international, and remote-first environment
Able to handle pressure and prioritize tasks effectively
Collaborative team player with a proactive attitude and eagerness to learn
Basic understanding of computing, storage, or peripheral systems is a plus

Responsibilities

Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
Collaborate with experienced team members and escalate more complex issues when necessary
Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
Continuously build knowledge on HPE technologies, tools, and processes
Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

Skills

Technical Support

Troubleshooting

Hardware

Software

HPE Technologies

Incident Management

Customer Support

Problem Solving

Communication

Knowledge Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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