Trust & Safety Manager
Serve Robotics- Full Time
- Junior (1 to 2 years)
Candidates should possess at least six years of experience in trust and safety, risk management, or a related field, with a minimum of three years in a leadership role, ideally within consumer technology or the travel industry. Strong knowledge of risk mitigation strategies and incident response protocols is essential, along with experience developing and implementing trust and safety policies.
The Trust & Safety Manager will develop and execute a comprehensive trust and safety strategy, working closely with leadership and stakeholders to address current challenges and anticipate future needs. They will be responsible for developing and maintaining reporting and analytics to measure member experience and operational impact, creating and monitoring community standards and platform policies, proactively identifying risks and vulnerabilities, and collaborating with the Operations team on incident support and resolution. Additionally, the role involves working with the PED and Growth teams to drive Trust & Safety improvements and measuring the effectiveness of Trust & Safety policies and initiatives.
Members-only home swapping network for travelers
Kindred operates in the home swapping market, providing a platform for homeowners and renters to exchange their residences for a set period. This service is designed for travelers who want to save on accommodation costs while enjoying local experiences in new destinations. Users can join a members-only network by paying a subscription fee, which gives them access to a curated list of homes available for swapping. This model not only generates a steady revenue stream but also fosters trust and exclusivity among members. Kindred enhances the user experience by offering guides and resources for first-time hosts, ensuring a smooth home swapping process. Additionally, the company provides host protection and damage coverage, making both parties feel secure during the exchange. Kindred's goal is to create a cost-effective and community-driven alternative to traditional travel accommodations, appealing to remote workers, families, and travel enthusiasts.