Transportation Solutions Program Manager at eBay

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Customer centric – passionate about advocating for customers
Highly flexible – able to switch gears and accept rapid change in priorities
Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers
Cross-functional and collaborative – communicate optimally with partners and technology teams to lead change
Hands-on – use peers and leadership to optimally influence best in class performance from suppliers and internal teams
Naturally inclined to learning new things – proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others

Responsibilities

Lead strategic execution of transportation solutions for buyers and sellers on eBay’s marketplace
Work closely with eBay category management, selling experience, carrier management, product development, and marketing teams to identify critical customer needs regarding transportation solutions while selling and shopping
Partner across cross-functional internal teams including legal, finance, product development, and product management to champion changes
Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site
Partner with shipping product team to prioritize initiatives that provide a better seller experience
Analyze seller and buyer feedback to prioritize most impactful enhancements, and advocate and shepherd those changes into production
Be the voice of the customer and build cases to improve the program then drive them to implementation
Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions
Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing user efficiency and customer satisfaction
Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive improvements and innovations
Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects
Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives
Act as the central point of contact for all program-related matters within the shipping experience transformation
Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience
Work with internal customers to prioritize shipping enhancements and drive innovative solutions

Skills

Program Management

Transportation Solutions

Shipping

Ecommerce

Carrier Management

Product Development

Cross-functional Collaboration

Stakeholder Management

Product Prioritization

Category Management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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