[Remote] Transaction Manager at Selina Finance

The Transaction Manager will be responsible for managing the production and delivery of services, overseeing the Loan Review Quality Control team, and reporting findings to clients and management. This includes reviewing client scope and guidelines, communicating requirements to the team, managing Quality Control analysts, ensuring production goals and SLAs are met, and communicating with internal departments for coordination and business needs. The manager will also need to understand and articulate system and operations processes, identify trends or inconsistencies, evaluate inquiry problems, and implement action steps for resolution. Ensuring regulatory and compliance policies are followed, setting team goals, defining performance plans, measuring progress, providing feedback and coaching, and engaging with senior management to align team objectives are key duties. The role also involves maintaining management reporting, tracking and reporting results against metrics, driving improvements in client experience, and fostering a culture that encourages timely escalation and resolution of issues.