Instructional Designer

Employment Type: Full-time Travel Required: 10-20%

Position Overview

The Instructional Designer is responsible for designing comprehensive training solutions to meet the evolving needs of the business, franchisees, and their employees. This role involves creating engaging training content across various modalities, providing project support, and coordinating materials for training events and video productions.

Responsibilities

• Under the leadership of the Sr Manager, Training Development, this role will utilize instructional design skills to design training solutions to support the needs of the business and franchisees and their employees.
  • Design e-Learning, including storyboarding and video shoot scripting.
  • Partner with development vendors for e-Learning creation.
  • Design and develop instructor-led and virtual instructor-led training materials.
  • Collaborate with project leads, internal clients, subject matter experts, and third-party vendors to support training design.
  • Coordinate with vendors and field teams for the procurement of materials, products, uniforms, etc., as needed for design initiatives.
  • Ensure supporting documentation and materials are current on the Brands’ Learning Management System (LMS).
  • Work independently and as part of a team, utilizing discretion in decision-making, critical thinking, and sound judgment in problem-solving.
  • Travel by car and air as needed to attend offsite meetings and visit restaurants for training engagements.

Qualifications

Education

• Bachelor’s Degree or equivalent years of experience.

Experience

• 3+ years of demonstrable instructional design experience creating formal learning solutions in various delivery formats.
• Proven ability in critical thinking, decision-making, and balancing creativity with business needs.
• A portfolio of recent work will be required during the interview process.
• Comfort working with ambiguity, shifting priorities, and multiple workstreams.
• Ability to work effectively in multiple settings and environments.

Required Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in fast-paced team environments.
• Flexibility to adapt to varied and changing systems and technologies.
• Self-starter with a desire to drive change and improve business and franchisee performance.

Preferred Knowledge, Skills, and Abilities

• Familiarity with Learning Management Systems (LMS).
• Familiarity with authoring tools, such as Storyline.
• Restaurant or retail management experience with training accountability is a plus.

Company Information

Inspire is a multi-brand restaurant company with a portfolio of over 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We are a team of hundreds of thousands dedicated to changing the way people eat, drink, and gather. Our purpose is to ignite and nourish flavorful experiences, recognizing that food is more than a staple – it's an experience.