Training Delivery- Hybrid, Franklin, TN. at CVS Health

Franklin, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Two to three (2-3) years of experience in a training capacity or equivalent experience
Two to three (2-3) years of experience and understanding of Medicare claims processing and/or Healthcare claims processing
One to three (1-3) years call center experience
Previous presentation and training skills
Competent PC skills and proficiency in MS Office
Fluency in English Communication (written / verbal)
Work a Hybrid Work Schedule (In office 3 days a week)
Excellent facilitation skills and the ability to interact effectively with people at all levels of the organization

Responsibilities

Lead training sessions for designated audiences, with a focus on Claims processing and Claims Call Center staff for products including Final Expense, Accident and Health, and Medicare Supplement policies, and other departments as needed
Lead and train new colleagues through the onboarding experience, from initial orientation and training to individual education on job expectations, team priorities, and responsibilities
Design, develop, and deliver curriculum and training sessions to designated audiences of learners
Collaborate with local leadership and other design and development professionals to ensure successful development and delivery of training materials and events that transfer learning back to the job
Independently oversee the classroom environment, managing all aspects of student performance and feedback to management
Actively engage with other training design and development professionals to collect and coordinate subject matter expertise, collaborate on and influence the design and development of curriculum, and ensure the right curriculum is developed using the appropriate learning medium
Revise and customize the curriculum to reflect unique geographic, product, and/or audience variations
Manage participant performance in the classroom to ensure adherence to standards and policies; provide feedback to management as appropriate; manage administration of performance analysis
Analyze individual performance assessments and develop action plans to manage performance management processes for new hires with appropriate support
Work with local business leaders to align performance variables required to transfer learning back to the job
Assess the effectiveness of training programs during and at designated intervals after delivery
Collect and share curricula and training event feedback from program participants and local business leaders
Participate in the development effort to enhance curricula and training events based on feedback
Use formal instructional design methodology, working with instructional design staff, to develop performance-based training and educational tools
Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs
Lead team building sessions and/or games for engagement and collaboration among staff
Perform other training tasks as given by management as needed for the business

Skills

Key technologies and capabilities for this role

Training DeliveryCurriculum DesignOnboardingClaims ProcessingCall Center TrainingAdult LearningInstructional DesignLeadership TrainingMedicare SupplementFinal Expense Policies

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a hybrid role based in Franklin, TN, indicating a mix of remote and on-site work.

What is the salary range for this position?

This information is not specified in the job description.

What key skills are required for this training delivery role?

Key skills include leading training sessions, designing and developing curriculum, collaborating with leadership and professionals, managing classroom performance and feedback, and using formal instructional design methodology.

What is the company culture like at CVS Health?

CVS Health emphasizes building a world of health with dedicated, purpose-driven colleagues who are passionate about transforming health care in a connected, convenient, and compassionate way.

What makes a strong candidate for this training role?

Strong candidates have experience leading onboarding and training, designing curriculum with instructional design methodology, managing classroom environments and participant performance, and collaborating with business leaders to ensure learning transfer to the job.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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