Trading Support Specialist - VIP & Institutional (Europe) (12 month contract) at Binance

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, Financial ServicesIndustries

Requirements

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
Understanding of trading platforms or exchange, e.g., knowledge of trading orders
Understanding of the use of API in communicating with a trading platform
Outstanding problem-solving capabilities including solving issues under high pressure
Excellent communication skills to be able to facilitate cross-departmental communication
Able to participate in an on-call rotation, as required by the business
Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
Hands-on experience in API trading is a strong plus
Understanding of cryptocurrency basics, e.g., the meaning of blockchain transactions, is a strong plus
Knowledge of derivative and other trading products is a strong plus, e.g., knowledge of futures

Responsibilities

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
Be the first line support for all account and system related issues
Serve as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time

Skills

Key technologies and capabilities for this role

APICustomer SupportTrading PlatformsCryptocurrencyInstitutional ClientsRisk ManagementAccount ManagementFinanceVIP Support

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need a minimum of 3 years in a client/trading desk support role in financial services, understanding of trading platforms and orders, API usage, outstanding problem-solving under pressure, and excellent communication skills. Fluency in English is required, with additional languages as an advantage, and hands-on API trading experience is a strong plus.

What is the team like at Binance VIP & Institutional?

The team provides top-tier services to influential crypto industry players, working closely with market participants like HFT firms, hedge funds, asset managers, market makers, and more.

What makes a strong candidate for this Trading Support Specialist role?

Strong candidates will have 3+ years in client/trading support in financial services, deep knowledge of trading platforms, APIs, and cryptocurrency basics, plus the ability to solve problems under pressure and communicate effectively across teams. Hands-on API trading experience and additional languages are strong advantages.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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