Senior Customer Success Operations Analyst
QualiaFull Time
Senior (5 to 8 years)
Candidates should have a Bachelor's degree in Business, International Trade, Supply Chain Management, or a related field, and 3-4 years of hands-on experience in customs operations, import/export documentation, or international trade. Experience with HTS & ECCN is a plus. Strong knowledge of INCOTERMS, Customs regulations, compliance requirements, and import/export documentation is essential, along with proficiency in Oracle GTM software and strong written and verbal communication skills.
The Trade Operations Specialist will review and release transactions on system hold by analyzing reasons and following escalation paths. They will ensure all import/export transactions comply with local, national, and international customs regulations, including accurate tariff classifications, duties, and taxes. Responsibilities include preparing, reviewing, and submitting necessary customs documentation, liaising with internal teams to facilitate timely shipment release, and identifying and mitigating potential compliance risks. The specialist will also recommend and implement process improvements to streamline logistics operations and collaborate with logistics, procurement, and business partners to ensure smooth cross-border movement of goods.
Provides data storage solutions and services
Western Digital provides a variety of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products are designed to help businesses manage and store data efficiently and reliably. For example, their all-flash arrays are optimized for high input/output applications, while the JetStor brand offers cost-effective NAS and SAN arrays that support multiple host ports for improved performance. What sets Western Digital apart from its competitors is its extensive experience in the data storage market and its ability to cater to a wide range of clients, from large corporations to small businesses. The company's goal is to deliver high-value storage solutions that meet the diverse needs of its customers, ensuring they have the tools necessary for effective data management.