Title Bilingual Analyst, Case Management – Field – Must reside in North Miami Florida at CVS Health

North Miami, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bi-lingual in English and Spanish
1+ year of experience in behavioral health or a long-term care setting
Must reside in North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler FL
Must possess reliable transportation and be willing and able to travel up to 50-75% of the time to meet members face to face in North Miami FL
Bachelor's degree required, preferably in Social Work or related field (Master’s degree preferred)
Computer proficiency in Microsoft Word, Excel, and Outlook required

Responsibilities

Telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member's overall wellness
Effectively manage a caseload that includes supportive and medically complex members
Develop a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member's overall wellness through integration
Determine appropriate services and supports due to member's health needs; including but not limited to: Prior Authorizations, Coordination with PCP and skilled providers, Condition management information, Medication review, Community resources and supports

Skills

Key technologies and capabilities for this role

Case ManagementBilingualCare CoordinationAssessmentPlanningLTSSTelephonic AssessmentFace-to-Face Interaction

Questions & Answers

Common questions about this position

What is the work schedule and location for this position?

This is a full-time field-based position requiring residence in North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler FL, with 50-75% travel to meet members face-to-face in North Miami. The schedule is Monday-Friday, 8:00am-5:00pm.

What are the required qualifications for this role?

Candidates must be bilingual in English and Spanish, have 1+ year of experience in behavioral health or long-term care, reside in specified Florida areas, possess reliable transportation, and be willing to travel 50-75%. A Bachelor's degree is required.

What compensation and benefits are offered?

The position offers a competitive salary and full benefits.

What skills make a strong candidate for this position?

Preferred skills include the ability to multitask and prioritize in a fast-paced environment, effective verbal and written communication, managed care experience, computer proficiency in Microsoft Word, Excel, and Outlook, and case management/discharge planning experience.

What is the company culture like for this role?

The organization promotes autonomy through a Monday-Friday schedule, paid holidays, and flexibility while coordinating member care. They seek self-motivated, energetic, detail-oriented, highly organized, and tech-savvy individuals.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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