Tire Service Advisor

Position Overview

Dealer Tire is seeking an innovative and driven Tire Service Advisor to work inside a premium OEM dealership. If you perform with excellence, energy, fairness, and accountability, consider a future with our growing, family-owned, international distributor of tires and parts established in 1918. We are focused on helping auto manufacturers grow their tire business and have sold over 60 million tires to date.

Employment Type

Full-time

Location Type

Not Specified

Compensation

• Base Pay Range: $27.78 - $30.25 per hour
• Targeted Annual Commission: $10,800
• Guaranteed Commission: Provided for up to two months during training and onboarding.

What's In It For You

• Career Opportunity: Dealer Tire offers robust training and development programs with an average of 114 team members promoted annually within the Tire Store program over the last two years.
• Work-Life Balance: Specialists enjoy more personal time with a 40-hour, 5-day work week.
• Investment in Employees:
  • Competitive starting pay and commission structure.
  • Comprehensive benefits package including Medical, Dental, and Vision insurance.
  • 50% 401k match up to a 7% contribution rate.
  • Paid Time Off (PTO) eligible after 30 days.
  • Wellness programs.
  • Annual tuition reimbursement between $2,500 - $5,000.
  • Discounts on tires.
• Employee Satisfaction: Nearly 98% of associates recommend working at Dealer Tire.

Responsibilities

• Sell tires to customers on the service drive to exceed assigned sales goals.
• Inspect customers’ cars on the service drive.
• Diagnose tire-related problems, recommend service, and quote prices.
• Ensure necessary repairs are completed as ordered and priced as quoted.
• Maintain strong, effective relationships with customers and dealer personnel.
• Oversee customer satisfaction and resolve arising problems.
• Complete monthly market analyses.
• Assist in store operations, including maintaining inventory and opening/closing procedures.
• Assist dealership technicians to ensure service levels are maintained.

Qualifications

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• Proficient computer skills, including experience with MS Office and online order management applications.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• May be required to operate a motor vehicle.

Physical Job Requirements

• Ability to be on your feet 7-8 hours a day.
• Ability to keep up with service drive traffic and inspect 80-100 vehicles per day.
• Ability to lift up to 75 pounds unassisted.

Company Information

Dealer Tire is a family-owned, international distributor of tires and parts founded in 1918 in Cleveland, OH. We are dedicated to helping the world's largest and most trusted auto manufacturers grow their tire business.

Drug Policy

Dealer Tire is a drug-free environment. All applicants considered for employment must pass a pre-employment drug screening. Random drug testing is also required for all Dealer Tire Store associates.

If this opportunity aligns with your career goals, we invite you to apply today!