Tier III O&M (Network Engineer III) (Government) at AT&T

Las Cruces, New Mexico, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovernmentIndustries

Requirements

TS/SCI clearance with polygraph
16 years of experience (combination of work history and education: Doctorate + 8 years, Master’s + 10 years, Bachelor’s + 12 years, Associate’s + 14 years, or HS diploma + 16 years)
Comply with DoD 8570 Information Assurance Technical (IAT) Level 2
Experience with configuring and troubleshooting Juniper and Cisco routers and switches
Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS
Understanding of routing, switching, IP subnet, Network Address Translation (NAT), and security technologies
Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements
Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation
Working knowledge of ServiceNow or similar IT Service Management (ITSM) products
Superior verbal and written communication skills
Intermediate-level knowledge of MS Office products (Word, Excel, PowerPoint, Visio)
Office presence a minimum of 5 days per week (no relocation offered)

Responsibilities

Tier III O&M of Juniper and Cisco routers, including extensive troubleshooting at layer 2 and layer 3 level and implementation of routing changes
Troubleshooting network issues related to connectivity, latency, asymmetric routing
Implementation of routing and troubleshooting issues related to OSPF, BGP, MPLS, VRF’s, VPN’s
Support technical exchange meetings to help resolve ISP and application owner issues
Support problem management to conduct root cause analysis of recurring issues
Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages
Collaborate with IT staff on projects and initiatives
Work with corresponding technical support teams to resolve network traffic concerns
Utilize monitoring tools and log collectors to provide in-depth analysis of traffic anomalies and issues
On call after hours on a rotational basis

Skills

Key technologies and capabilities for this role

CiscoJuniperOSPFBGPMPLSVRFVPNroutingtroubleshootingWANLAN

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted, with no relocation offered.

What clearance is required for this position?

TS/SCI with polygraph clearance is required.

What experience and skills are required for this role?

Candidates must have 16 years of experience (combinable with education), experience configuring and troubleshooting Juniper and Cisco routers and switches, and expertise with protocols like OSPF, BGP, VPNs, VRFs, MPLS, plus understanding of routing, switching, IP subnet, NAT, and security technologies. DoD 8570 IAT Level 2 compliance is also required.

Is there any on-call requirement for this position?

Yes, the candidate will be on call after hours on a rotational basis.

What makes a strong candidate for this Tier III Network Engineer role?

A strong candidate will have the required 16 years of experience (or equivalent with education), TS/SCI with polygraph clearance, DoD 8570 IAT Level 2 compliance, and hands-on expertise with Juniper/Cisco equipment and protocols like OSPF and BGP; experience with Palo Alto, Cisco ASA, or Forcepoint firewalls is a plus.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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