Tier 2 Success Specialist - Edwin Platform

Salary: $1,000 per account Location Type: Remote Employment Type: Contract (Part-time, Short-term: September 2025 to June 2026) Time Commitment: Approximately 20 hours per account

Position Overview

Nelson Education's Classroom Success Team is seeking a passionate and results-driven Tier 2 Success Specialist to support the implementation and engagement of Edwin within our Tier 2 Enterprise Accounts. This is a part-time, short-term contract position reporting to the Senior Success Lead. You will play a critical role in supporting central board teams during their Edwin adoption period, ensuring onboarding, engagement, and implementation milestones are met and stakeholders are supported throughout their journey.

Responsibilities

• Lead launch calls with central board teams to align on success criteria and engagement cadence.
• Coordinate onboarding and training sessions using Classroom Success Team resources.
• Customize standard communication templates and follow-up materials.
• Act as the primary point of contact for central board stakeholders, sharing updates and addressing questions.
• Collaborate with the Senior Success Lead on planning and progress check-ins.
• Prepare and deliver mid-year and end-of-year engagement reports, including data-driven insights, outcomes, and recommendations.
• Collect and share feedback to inform internal improvements.
• Contribute to overall account success, ensuring high adoption and meaningful classroom impact.

Requirements

• Provincially Certified Teacher credentials and post-secondary education required.
• Experience with educational technology platforms and supporting school districts or enterprise clients.
• Strong analytical skills, with the ability to derive actionable insights from usage data.
• Confident presenter and facilitator, comfortable engaging both educators and administrators.
• Organized and self-directed, capable of managing multiple client accounts simultaneously.
• Excellent written and verbal communication skills.
• Customer-first mindset and a passion for supporting educators.
• Technologically proficient and adaptable to using digital tools for collaboration and reporting.

Company Information

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. Our innovative solutions, including Edwin, our digital learning platform, support diverse learning styles and empower educators and students with curriculum-aligned content, tools, and insights. We listen closely to the evolving needs of educators and administrators, continuously improving our offerings to support classroom success every step of the way. We believe in creating opportunities for every learner to thrive. Join us in shaping the future of education, one classroom at a time.

EDI Statement

Nelson teaches the world by learning from everyone in it. We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond. We believe in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners. We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are.

Application Instructions

Please refer to the application portal or contact the hiring manager for specific application instructions.