Ticket and Fan Services Academic Internship ( Spring 2026) at Philadelphia Eagles

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Professional Sports, EntertainmentIndustries

Requirements

Must be able to receive credit from college or university
Full-time availability Monday through Friday 9:00AM – 5:00PM, including special events
Internship runs January 2026 through May 2026

Responsibilities

Ticket Operations & Season Ticket Member Experience:
Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows both during the week and on event days
Manage and maintain customer and season ticket member accounts
Learn and use the Archtics ticketing system for account updates and management
Learn and use SalesForce CRM database for STM and general fan account updates
Assist with data entry including SBL information, customer information, and financial information
Assist ticket managers with all non-Eagles events including event set-up, ticket on-sales, and distribution
Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field
Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Experience Departments with day-to-day operations
Game Day Staff Operations:
Assist with day-to-day Game Day Staff communication via phone and email
Analyze employee feedback to identify areas of improvement
Assist in the response of fan suggestions, questions, complaints or comments via phone and email
Assist in operational support of Guest Services locations
Support the lost and found program, including logging, returning and donating items
Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
Assist with event day preparation, including copying and organizing materials and equipment

Skills

Ticket Operations

Season Ticket Management

Guest Services

Fan Engagement

Event Management

Customer Service

Philadelphia Eagles

Professional NFL football team in Philadelphia

About Philadelphia Eagles

The Philadelphia Eagles are a professional American football team that competes in the NFL's NFC East division. They generate revenue through various channels, including ticket sales for home games at Lincoln Financial Field, merchandise sales, and broadcasting rights. The team also secures income from sponsorship deals and partnerships with brands. To engage their diverse fan base, the Eagles produce digital content such as podcasts and video series, which enhance fan interaction and provide advertising opportunities. Their website features content like "Journey to the Draft" for insights into the NFL draft, and podcasts like "Feeding the Birds" that combine football discussions with culinary experiences. The Eagles aim to maintain a strong presence in the sports entertainment market while ensuring a steady income stream through their comprehensive fan engagement strategies.

Philadelphia, PennsylvaniaHeadquarters

1933Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Social Impact, EntertainmentIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

401(k) Retirement Plan

Risks

New minority stakeholders may influence team decisions, causing potential internal conflicts.

Pressure to match digital engagement benchmarks set by successful teams like the Chiefs.

Branded spirits line may face market penetration challenges, affecting brand alignment.

Differentiation

The Eagles' branded spirits line diversifies revenue and enhances lifestyle market presence.

Eagles History Twitter account boosts fan engagement by celebrating team legacy.

Strong community involvement through the Eagles Autism Foundation enhances brand image.

Upsides

High valuation from minority stake sale indicates strong financial health and investor confidence.

Branded spirits line opens new revenue streams in the beverage market.

Increased digital presence aligns with NFL trends, boosting fan engagement and revenue.

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