The Lodges Guest Services Supervisor - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski ResortIndustries

Requirements

Staff leadership, coaching, and mentoring experience preferred
Must have a valid driver’s license and clean driving record
Excellent understanding of computers, systems, and guest service tools
Must be able to work varied shifts, including overnight shifts

Responsibilities

Check guests in and out and settle guest balances upon departure
Give guests directions, information, and instructions
Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
Balance and close out lift ticket sales at the end of the day
Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
Assist guest services manager with creating staff schedules, training, and completing timecards
Check for guest requests and services three days prior to arrival and ensure these requests are met
Train staff on the night audit process
Assist with General Store operations, including ordering and inventory, using the POS system, operating the coffee machine, and opening and closing duties
Other duties as assigned

Skills

Key technologies and capabilities for this role

Guest ServicesFront Desk ManagementReservationsCash HandlingCredit Card TransactionsLift Ticket SalesStaff TrainingCustomer SatisfactionCheck-in/Check-out

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include ski perks such as Deer Valley season pass, free skiing at other Alterra Resorts, friends and family ski discounts, free staff ski lessons, subsidized meals, subsidized housing for seasonal full-time staff, healthcare options, and a 401k plan with company match.

Is this a remote position or does it require on-site work?

This is an on-site position at The Lodges front desk in Park City, Utah, involving direct guest interactions, check-ins, and operations that cannot be performed remotely.

What skills and qualifications are required for the Guest Services Supervisor role?

Required qualifications include staff leadership, coaching, and mentoring experience (preferred), a valid driver’s license with a clean driving record, and excellent understanding of computers, systems, and guest service tools.

What is the company culture like at Deer Valley Resort?

The company fosters a diverse, welcoming workforce of locals, transplants, seasonal workers, and international students where everyone feels appreciated and valued, with over 1,100 staff members celebrating five or more seasons.

What makes a strong candidate for this Guest Services Supervisor position?

Strong candidates will have staff leadership, coaching, and mentoring experience, a valid driver’s license with a clean record, and excellent computer and guest service skills, along with the ability to manage front desk operations and solve problems proactively.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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