Terms Collections Specialist

Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public Sector, Enterprise SoftwareIndustries

Requirements

Candidates should possess 2-4 years of experience in a customer-facing collections role, with SaaS collections and Quote-to-Cash experience being advantageous. Proficiency in Excel and Google Sheets is required, along with familiarity with Zuora/Salesforce/Collections software. A Bachelor's degree in accounting or finance is a plus. The ideal candidate is detail-oriented, adaptable, a quick learner, possesses strong communication skills, and can work independently with minimal supervision.

Responsibilities

The Terms Collections Specialist will monitor termed accounts, assess collection efforts, and review customer financial histories for follow-ups. They will handle client inquiries and disputes, collaborating with internal departments to resolve issues. Responsibilities include generating reports on collections performance, analyzing data for strategy improvements, maintaining clear client communication regarding payment terms, and accurately documenting all collection efforts. The specialist must ensure compliance with policies and regulations, participate in audits, and implement feedback for process enhancements.

Skills

Collections

Account Management

Dispute Resolution

Reporting

Data Analysis

Communication

Compliance

Customer Service

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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