Motive

Terms Collections Specialist

Pakistan

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public Sector, Enterprise SoftwareIndustries

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. A termed collector is a specialized collections professional dedicated to recovering overdue invoices. They achieve this by effectively utilizing analytical tools, precise communication strategies, and strict adherence to defined processes and key performance indicator (KPI) metrics.

What You’ll Do

Account Management:

  • Monitor the status of termed accounts and assess collection efforts.
  • Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.

Dispute Resolution:

  • Handle inquiries and disputes from clients regarding collections.
  • Collaborate with internal departments to resolve issues efficiently.

Reporting:

  • Generate reports tracking collections' performance and payment trends.
  • Analyze data to identify areas for improvement in collection strategies.

Communication:

  • Maintain clear communication with clients to ensure understanding of payment terms and conditions.
  • Document all communications and collection efforts in the system accurately.

Adherence to Regulations:

  • Ensure compliance with internal policies and external regulations regarding collections.
  • Participate in regular audits and implement feedback for process improvements.

What We’re Looking For

  • Experience: 2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous).
  • Work Ethic:
    • Proven ability to work independently and adapt in a fast-paced, dynamic environment.
    • Capable of working effectively with minimal supervision.
    • Takes ownership of tasks and responsibilities with a strong sense of accountability.
    • Detail-oriented with a natural inclination towards responsibility.
    • Resilient in handling workplace pressures, whether remote or office-based.
  • Skills:
    • Quick learner with the ability to grasp new concepts swiftly.
    • Strong communication skills, both written and verbal.
    • High level of attention to detail.
    • Comfortable working under pressure and meeting strict deadlines; adaptable.
    • Able to thrive in ambiguous situations, solve problems, and think independently.
    • Proficient in Excel and Google Sheets.
    • Demonstrates empathy towards customers.
    • Open to feedback, eager to learn, and committed to continuous improvement.
    • Capable of identifying larger issues and proposing improvements.
  • Familiarity: Familiarity with Zuora/Salesforce/Collections software.
  • Education: A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.

Diversity & Inclusion

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Additional Information

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

Skills

Collections
Account Management
Dispute Resolution
Reporting
Data Analysis
Communication
Compliance
Customer Service

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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