[Remote] Collections Specialist - Area at Republic Services

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Contacts customers via phone, fax, email or standard letter to bring accounts to a current status
Completes system assigned tasks within the designated timeframes
Reconciles and applies customer payments posted on account
Monitors the status of delinquent accounts
Researches customer inquiries related to billing concerns and misapplied payments
Escalates complex matters through the appropriate channels
Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables
Accurately and concisely documents actions taken on assigned accounts with the system application
Responds timely to requests and questions from other Departments
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority
Performs other job-related duties as assigned or apparent