Clinical Escalations Specialist
CatalistFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have proven expertise in problem-solving and de-escalation, with strong skills in case management and coordinating resolutions across multiple stakeholders. Proficiency in Google Workplace for data analysis and reporting is required, along with the ability to navigate systems like Dash and Salesforce. Excellent time management, organization, and independent work capabilities are essential.
The Temporary Escalations Case Manager will act as a trusted resource for customer and partner-facing escalations, ensuring a positive customer experience through various communication channels. Responsibilities include professionally following up with internal and external cross-functional teams to ensure prompt resolution, building trust by providing positive customer experiences, and mitigating negative outcomes. The role involves consistently resolving 30-35 complex cases weekly, identifying and suggesting process improvements, and handling assigned administrative needs and ad hoc projects.
Sustainability consulting for ESG performance ratings
Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.