Temp Call Center Representative at Latitude AI

Rockville, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Friendly and customer-focused demeanor
Ability to communicate effectively
Proficiency in handling inbound and/or outbound customer calls with professionalism and efficiency
Capability to resolve customer issues and maintain a positive customer experience in a fast-paced environment

Responsibilities

Answer incoming customer calls and respond to inquiries regarding products, services, or billing
Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives
Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary
Maintain up-to-date knowledge of products, services, policies, and procedures
Document all interactions accurately in the CRM or call center software
Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction)
Adhere to call scripts, quality standards, and company policies
Collaborate with team members and other departments to ensure a seamless customer experience

Skills

Customer Service

Inbound Calls

Outbound Calls

CRM

Issue Resolution

Call Scripts

Customer Satisfaction

Sales Support

Surveys

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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