Responsibilities

The Teller will specialize in providing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. They will accurately balance and process customer transactions efficiently following Bank Policy, take ownership of escalated account services issues until resolution, complete and accurately log all customer complaints, transition identified sales opportunity, complete branch-related operational activities, process customer/account maintenance accurately, complete Consumer AML/BSA/KYC related activities, adhere to applicable compliance/operational risk controls, promote an environment that supports belonging, maintain M&T internal control standards, and complete other related duties as assigned. They will also provide exceptional service to branch customers and resolve routine customer problems in a timely manner, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.