Teller at M&T Bank

Niagara Falls, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or equivalent (GED)
Minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology

Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
Educate customers through digital demonstrations and identify self-service opportunities
Actively engage in lobby management, meeting and greeting customers and proactively addressing immediate needs
Accurately balance and process customer transactions efficiently following Bank Policy
Take ownership of escalated account services issues until resolution and log all customer complaints
Transition identified sales opportunities and provide introduction to appropriate banking partners
Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities)
Process customer/account maintenance accurately
Complete Consumer AML/BSA/KYC related activities
Adhere to applicable compliance/operational risk controls
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards
Complete other related duties as assigned
Provide exceptional service to branch customers and resolve routine customer problems
Stay current on operational changes and demonstrate good risk management decisions

Skills

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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