Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA
- Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP
- Minimum of a Bachelor's Psych Degree with registrations at the HPCSA as a registered counsellor
- Ability to undertake therapy in English AND Afrikaans languages
- Ability to provide counselling within a short-term framework
- Ability to conduct in-the-moment risk assessments when required
- Ability to function within a structured call centre environment
- Client service orientation
- Articulate with good telephone manner and ability to provide telephonic therapy
- Computer literacy & ability to type fast
- Ability to effectively merge Clinical and EHWP focus
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Honest, loyal, and full of integrity
- Organised, ability to plan and prioritise workload effectively
- Continuous improvement mind-set – looking at opportunities to innovate & improve
- Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail
- Excellent verbal and written communication
- Ability to follow procedures accurately and record actions taken at all stages
- Passionate, enthusiastic, and excited about the opportunity, recognising where they can add value
- Ability to work without close supervision whilst ensuring key issues are escalated as appropriate
- Flexible and adaptable to a fast-paced environment
- Willing and able to work full-time (5 days a week, Monday to Friday) on a 4-week shift rotation (6am to 7pm)
Responsibilities
- Provide the first point of contact for employees accessing Lyra Southern Africa services
- Provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed
- Accurately capture all information on the database pertinent to the clinical management of the case
- Adhere to all clinical protocols and procedures as laid out by Clinical Management
- Adhere to the operational standards as set out by Operational Management
Skills
Telephone Triage
Clinical Protocols
Call Centre Operations
Database Management
Afrikaans
Mental Health Support
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
Related Jobs
RemoteRemoteBHI and Clinical Support Specialist
MediTelecareSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCall Center Representative
LendingTreeSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteHealth Navigator
CentivoSalary not specified
RemoteCase Management Lead
Orca BioSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteTelephonic Care Coach
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteService Delivery Manager
PythianSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteClient Advocate I - Meritain Health
CVS HealthSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)