Telemarketing Manager at Ninja Van

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Last-Mile DeliveryIndustries

Requirements

Minimum 5 years of experience in B2B telemarketing, with strong exposure to SOP creation, operational setup, and strategy building
Strong understanding of KPI setting, performance management, and strategic planning
Knowledge of the logistics industry is an advantage. Experience in distribution or transportation is not required, but will be considered a strong plus
Excellent communication and negotiation skills
Proven experience leading and managing a large number of telemarketing team
Proficiency in English is preferred

Responsibilities

Develop and establish telemarketing operational systems, including SOPs and work manuals, workflow processes, and targets
Set up and scale a telemarketing/call center function, including strategy, segmentation, and KPI frameworks
Create and execute telemarketing strategies to meet pipeline and conversion targets
Conduct cold calls to potential clients and secure qualified meetings for the Business Development team
Manage and maintain meeting schedules to ensure smooth coordination and efficiency
Ensure the team remains target-driven, consistent, and aligned with KPI expectations
Collaborate closely with internal teams to maintain process quality and pipeline accuracy

Skills

Key technologies and capabilities for this role

TelemarketingSOP CreationCall Center ManagementKPI SettingPerformance ManagementStrategic PlanningCold CallingB2B SalesNegotiationTeam LeadershipCommunication

Questions & Answers

Common questions about this position

What experience is required for the Telemarketing Manager role?

Candidates need a minimum of 5 years in B2B telemarketing with experience in SOP creation, operational setup, and strategy building, plus proven experience leading large telemarketing teams.

Is knowledge of the logistics industry necessary for this position?

Knowledge of the logistics industry is an advantage, and experience in distribution or transportation is a strong plus but not required.

What is the employment type for this Telemarketing Manager job?

This is a permanent, full-time position.

What salary or compensation does the role offer?

This information is not specified in the job description.

What makes a strong candidate for the Telemarketing Manager position?

Strong candidates will have 5+ years in B2B telemarketing, experience leading large teams, excellent communication and negotiation skills, proficiency in English, and knowledge of KPIs, performance management, and strategic planning.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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