Technology Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 7.5 years of experience
15 years full-time education
Cisco SD-WAN expertise including vManage, vSmart, vBond, vEdge/cEdge, control and data policies, app-aware routing, segmentation, overlay/underlay routing, and TLOC extension concepts
Good understanding of Cisco Meraki SD-WAN (preferred for hybrid environments)
Strong background in routing protocols: BGP, OSPF, EIGRP
Strong background in WAN technologies: MPLS, Internet, LTE, Broadband
Strong background in security & VPN: IPsec, PKI, ZBFW, NAT
Strong background in QoS: Class-based QoS and traffic engineering for voice/data applications
Hands-on experience with Cisco IOS-XE, vManage, and network monitoring tools (e.g., SolarWinds, ThousandEyes, NetFlow)
Familiarity with Cisco DNA Center and ISE integration (optional but desirable)
Must have skills: Network Infrastructures

Responsibilities

Lead implementation of Cisco SD-WAN including vManage, vSmart, and vBond controller setup
Perform edge device onboarding, provisioning, and template-based configuration
Deploy policies — centralized control/data policies, application-aware routing, and segmentation
Execute migration from legacy WAN (MPLS/IPSec VPN) to Cisco SD-WAN with minimal disruption
Perform site readiness, cutover, and post-deployment validation
Integrate SD-WAN solution with Cisco routers, switches, firewalls, and external networks
Develop and implement vManage templates, device feature templates, and policies
Define traffic engineering policies using App-Aware Routing, QoS, and SLA-based path selection
Configure TLOC extensions, BFD monitoring, and OMP policies
Ensure secure overlay establishment using certificates, PKI, and control plane security best practices
Perform lab validation and pilot rollouts for new deployments or software versions
Troubleshoot overlay control plane, data plane, and application-level performance issues
Analyze vManage statistics, control connections, and tunnel health for performance optimization
Coordinate with Cisco TAC for escalated SD-WAN incidents and software defect analysis
Prepare detailed implementation guides, configuration templates, and migration runbooks
Maintain accurate network topology diagrams and as-built documentation
Conduct knowledge transfer sessions to NOC and operations teams post-deployment
Work closely with project management, security, and cloud teams during rollout phases
Ensure compliance with enterprise change management, security, and governance processes
Support standardization of Cisco SD-WAN configuration templates and best practices across sites
Resolve incidents and problems across multiple business system components and ensure operational stability
Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting
Collaborate with vendors and help service management teams with issue analysis and resolution

Skills

Cisco SD-WAN

vManage

vSmart

vBond

Network Infrastructure

SD-WAN Implementation

App-Aware Routing

QoS

MPLS

IPSec VPN

TLOC

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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