Technology Service Manager (Print Plant) at Dow Jones

White Oak, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Printing, Media, ManufacturingIndustries

Requirements

3-5 years of technical and some management experience
Working knowledge of Project and Process management methodologies
Ability to communicate effectively, both written and oral
Priority and Time management skills

Responsibilities

Report to the Production Manager on Information Technology, maintenance, and support issues within the printing plant
Direct daily maintenance and support functions for pressroom, mailroom, building, and IT infrastructure to meet customer expectations for reproduction quality, content freshness, productivity, and cost-effective materials consumption
Implement corporate technology direction including desktop, server, telephony, network architectures, and messaging
Communicate effectively to ensure maintenance programs are effective, achieve high quality, and are prioritized for production quality requirements
Direct technology services and machinist staff to assist press room/mail room managers in improving the Production Quality Score (reproduction quality, content freshness, productivity, cost-effective materials consumption)
Assist in developing budget criteria for the department as directed by the production manager
Direct staff associated with building operations (through appropriate manager) to maintain building assets, preserving shareholder value and enabling effective operation of building systems
Direct activities of maintenance staff through direct reports, supervisors, and foremen to ensure equipment is maintained via preventive maintenance programs and accurate, timely records
Develop and maintain open communication with employees, emphasizing department goals and objectives
Administer local labor agreements and company management guidelines/policies in coordination with the production manager
Provide ongoing training and development on all job functions within technology services, machinist, or machinist/building departments
Develop and deliver written performance reviews and development plans to staff annually (with production manager oversight, unless prohibited by union contract)
Maintain accurate and timely written records of employee performance and disciplinary issues
Make salary recommendations for production manager approval
Hire, train, develop, and maintain a diverse, highly-skilled staff
Assist production manager in implementing policies/practices for compliance with local, state, federal laws, equal employment opportunity, affirmative action, safety, and environmental requirements
Employ best performance practices, continuous improvement processes/procedures, staff schedules, and effective staff development to achieve results in IT and mechanical operations maintenance/support

Skills

Key technologies and capabilities for this role

IT InfrastructureDesktop ManagementServer AdministrationTelephonyNetwork ArchitectureMessaging SystemsMaintenance ManagementStaff ManagementBudget DevelopmentContinuous Improvement

Questions & Answers

Common questions about this position

What is the location for this Technology Service Manager role?

The role is based in White Oak, Maryland, at a Dow Jones printing plant.

Is this a remote position?

This information is not specified in the job description.

What salary or compensation details are provided?

This information is not specified in the job description.

What key responsibilities highlight the required skills for this role?

The role requires skills in implementing corporate technology direction including desktop, server, telephony, network architectures, and messaging, directing maintenance staff, staff development, budget assistance, and administering labor agreements.

What is the team structure like for this position?

The Senior IT person reports to the Production Manager and works through direct reports, department supervisors, and foremen to direct maintenance staff; the team is part of the Print Operations Business Group.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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