Motive

Technology Program Analyst II

Pakistan

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess at least 3 years of experience in a technology operations role or similar experience with contact center operations knowledge, including a deep understanding of Salesforce and its surrounding ecosystem, such as 3rd party products. Preferred certifications include Certified Salesforce Administrator/Consultant.

Responsibilities

As a Technical Program Analyst, you will learn about the business needs of the post-sales organization and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible, participate in the evaluation and selection of technology tools, support management team goals, manage incoming tools/system access and configuration requests, triage day-to-day issues, and partner with IT and engineering to implement and troubleshoot new processes and workflows.

Skills

Salesforce
Amazon Connect
Slack
Automation
Process Design
System Evaluation
Technology Tools
Customer Experience
Agent Experience

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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