Sr. Business Analyst (Salesforce)
PointClickCare- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 3 years of experience in a technology operations role or similar experience with contact center operations knowledge, including a deep understanding of Salesforce and its surrounding ecosystem, such as 3rd party products. Preferred certifications include Certified Salesforce Administrator/Consultant.
As a Technical Program Analyst, you will learn about the business needs of the post-sales organization and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible, participate in the evaluation and selection of technology tools, support management team goals, manage incoming tools/system access and configuration requests, triage day-to-day issues, and partner with IT and engineering to implement and troubleshoot new processes and workflows.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.