Technician II, Retail Systems at SpartanNash

Byron Center, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

High School Diploma (Required) or equivalent combination of education and/or experience
Two (2) years IT Support experience required; experience in Retail Technology preferred
Good written and verbal communication skills
Good organizational, planning and time management skills with outstanding troubleshooting and problem-solving skills
Strong customer service skills required
Knowledge of working in multi system, multi-vendor environment
Familiar with IT concepts, practices, and procedures
Strong technical knowledge (Hardware and Software) of microprocessor-based PCs, printers, POS terminal hardware and Local (LANs) and Wide Area Networks (WANs)
Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products
Ability to travel up to 25%

Responsibilities

Install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment (including wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems)
Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines
Maintain accurate documentation for inventories and customer records in accordance with established guidelines
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems
Provide technical support and training to end users to ensure optimal utilization of business system
May provide training to other IT associates
Identify, analyze, and repair product issues; order and replace parts as needed
Determine and recommend products or services to best fit the customer's needs
Make recommendations on system development, improvements, optimization or support efforts to minimize cost
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

POS hardwareMicrosoft Windowsnetworksserversprintersmodemswireless handheldstroubleshootinghardware repairtelecommunications

Questions & Answers

Common questions about this position

What is the location for this Technician II, Retail Systems position?

The position is located at 537 76th St Sw - Byron Center, Michigan 49315.

What experience and education are required for this role?

A High School Diploma or equivalent is required, along with two years of IT Support experience, preferably in Retail Technology.

What key skills are needed for the Technician II position?

Candidates need good written and verbal communication skills, strong organizational, planning, and time management skills, outstanding troubleshooting and problem-solving skills, and strong customer service skills.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What makes a strong candidate for this Technician II role?

A strong candidate will have 2+ years of IT support experience, preferably in retail technology, knowledge of multi-system/multi-vendor environments, familiarity with IT concepts, and excellent troubleshooting, customer service, and communication skills.