Technician II, Retail Systems at SpartanNash

Byron Center, Michigan, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, GroceryIndustries

High School Diploma (Required) or equivalent combination of education and/or experience
Two (2) years IT Support experience required; experience in Retail Technology preferred
Good written and verbal communication skills
Good organizational, planning and time management skills with outstanding troubleshooting and problem-solving skills
Strong customer service skills required
Knowledge of working in multi system, multi-vendor environment
Familiar with IT concepts, practices, and procedures
Strong technical knowledge (Hardware and Software) of microprocessor-based PCs, printers, POS terminal hardware and Local (LANs) and Wide Area Networks (WANs)
Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products
Ability to travel up to 25%

Install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment (including wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems)
Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines
Maintain accurate documentation for inventories and customer records in accordance with established guidelines
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems
Provide technical support and training to end users to ensure optimal utilization of business system
May provide training to other IT associates
Identify, analyze, and repair product issues; order and replace parts as needed
Determine and recommend products or services to best fit the customer's needs
Make recommendations on system development, improvements, optimization or support efforts to minimize cost
Additional responsibilities may be assigned as needed