Technician 1 - DC 799 - Gainesville, FL (Shift: Tues-Fri, 6:00am-4:30pm) at Nordstrom

Gainesville, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, LogisticsIndustries

Requirements

Bachelor’s degree in related field or equivalent experience
2 years’ experience in a service management industry
1+ years' tech support experience
2 years’ experience troubleshooting, testing, or repairing technical equipment
Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers
High motivation and self-direction with sound problem-solving and technical troubleshooting skills
Ability to read/understand technical documentation and aptitude to learn quickly
Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently
Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty

Responsibilities

Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance
Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership
Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented
Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
Perform maintenance activities to help prevent unexpected failures of technical equipment
Demonstrate understanding and consistently deliver within the target SLAs for the specific area
Demonstrate understanding of Project Management best practices

Skills

Windows 10

Windows 11

Dell Desktop

Dell Laptop

Zebra scanners

thermal printers

laser printers

troubleshooting

technical support

problem-solving

service management

Project Management

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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