Technical Writer - Product Documentation (Remote)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates should possess excellent writing skills with a strong understanding of information hierarchy, sentence structure, and a conversational yet professional voice. Experience with structured authoring methodologies, topic-based authoring, DITA/XML, and reusable information architecture is required. The role also demands adaptability in a fast-paced environment, a user-centric focus, strong organizational skills, a keen eye for detail, and a passion for generative AI, including familiarity with NLP, LLMs, and prompt/agent optimization. A portfolio showcasing the ability to simplify complex technical subjects is essential. Bonus points include experience with Oxygen XML Editor, docs-as-code, Git for documentation, cybersecurity knowledge, and CCMS experience.

Responsibilities

The Technical Writer will produce high-quality product documentation, release notes, and API documentation to guide and educate customers. This involves developing deep product knowledge through research and collaboration with SMEs, adhering to modern voice and tone standards, and participating in the software development process by partnering with writers, product managers, engineers, and UX designers. Responsibilities also include participating in content reviews, implementing feedback, tailoring documentation to specific audiences, advocating for the customer, and independently managing projects.

Skills

Technical Writing

Product Documentation

API Documentation

Release Notes

Customer Education

Software Development Process

Content Review

Cybersecurity

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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