Technical Writer - LogScale

Employment Type: Full time

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We operate on large-scale distributed systems, processing almost 3 trillion events per day, with traffic that is growing daily. Our customers span all industries, and they rely on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are seeking talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. Join us in a mission that matters, where the future of cybersecurity starts with you.

About the Role

As a Technical Writer for LogScale at CrowdStrike, you will be immersed in product documentation. You will play an integral role in transforming and structuring content for multi-channel publishing, ensuring the right content reaches the right user at the right time. You will also own a small technical writing project, optimize content for reuse, improve generative AI prompts, and learn about CrowdStrike's mission to stop breaches. Your primary focus will be on methods for ingesting data into LogScale from customer environments and through third-party tools.

Responsibilities

• Gain experience with structured authoring through hands-on project work writing documentation within our information architecture.
• Gain experience and understanding of a large-scale, distributed, multi-petabyte software solution.
• Learn about the needs and requirements of a security-focused organization and their customers.
• Help develop documentation (hosted at https://library.humio.com) that will grow your technical understanding and technical writing skills, fostering a user-centered approach to your writing.
• Become familiar with industry-standard technical writing tools and processes.
• Study and understand a large-scale software development product using our Software Development Lifecycle (SDLC), including how the product and development functions, and how to translate this information into documentation for end-users.
• Help develop tools for automating the documentation process and improving the workflow of technical material into user-consumable information.
• Develop an appreciation for style and process guides and their role in driving consistency and scalability in content.
• Learn how to read technical code and translate it to customer-focused needs and requirements.
• Interact with developers, architects, and product management to build knowledge on the technical operation of the product and its impact on customers.

Requirements

• Writing technology experience, including DocBook, DITA, and XSLT.
• A passion for automation and simplifying the translation of information from engineering code into documentation.
• Experience writing product documentation for a software product.
• Experience with source control and command-line tools, including branching, version control, and merging.
• Experience in SaaS deployments.
• Specific experience in the cybersecurity and/or large-scale data industries would be an advantage.
• An interest in learning about advanced concepts and tools relating to the field of technical writing.
• Programming experience, with the ability to understand complex systems and algorithms, would be an advantage, but not necessary.
• Knowledge of Java, Scala, JavaScript, Perl, or Python will be advantageous.
• Understanding of database technologies and principles, particularly in large-scale and distributed environments; exposure to SQL or GraphQL will be helpful.
• Basic knowledge of machine learning.

Application Instructions

Please refer to the original job posting for specific application instructions.

Company Information

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We operate on large-scale distributed systems, processing almost 3 trillion events per day, with traffic that is growing daily. Our customers span all industries, and they rely on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are seeking talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. Join us in a mission that matters, where the future of cybersecurity starts with you.